Your active users are declining. Weekly users haven't logged in for a month. By the time you see it in a report? Too late.
Churn doesn't just happen. It builds. The signals are there. You're just not catching them.
A telco sees a customer's data usage suddenly drop. App activity slows. Most platforms would file this under "churned user, move on."
Not anymore.
Netmera flags that customer before they leave. The system spots the behavior shift in real time and triggers a response: a push with a tailored offer, an in-app follow-up, a reason to stay.
That customer doesn't churn. They re-engage🔄The shift happens when you stop watching churn and start stopping it before it does.
Turkcell did exactly that. Customer effort score up 13%. App Store ratings up 50%📊
https://lnkd.in/gvKdujBr
Churn doesn't just happen. It builds. The signals are there. You're just not catching them.
A telco sees a customer's data usage suddenly drop. App activity slows. Most platforms would file this under "churned user, move on."
Not anymore.
Netmera flags that customer before they leave. The system spots the behavior shift in real time and triggers a response: a push with a tailored offer, an in-app follow-up, a reason to stay.
That customer doesn't churn. They re-engage🔄The shift happens when you stop watching churn and start stopping it before it does.
Turkcell did exactly that. Customer effort score up 13%. App Store ratings up 50%📊
https://lnkd.in/gvKdujBr
No comments:
Post a Comment